Panellists included:

– Beth Cox, Manager of Customer Service, C-TRAN Vancouver-Portland Region WA
– Allan Foster, Director (Head), Farecard Operations, Toronto Transit Commission
– Endya Freeman, Revenue Manager, Jacksonville Transportation Authority
– Michelle Whitney, Revenue Operations Supervisor, Regional Transportation Commission of Southern Nevada
– Carl Commons, CSO, INIT (moderator)

Topic: The electronic fare (e-fare) systems offer many benefits for transit agencies and passengers. Open payment e-fare systems enable contactless payment, adoption of mobile ticketing, multi-modal and multi-operator fare systems integration and valuable data analytics for network planning, operations management, vehicle capacity control, and customer-focused solutions.

The webinar provided a platform to discuss e-fare systems adoption as a strategy for supporting transit agencies in recovery from COVID. It provided insight into proven technology solutions, key issues to be considered in planning and implementation of e-fare systems, best practices from case studies and opportunities for regaining ridership, enhancing security and ensuring socially inclusive transit service.