Unlock the Insights Shaping the Future of Transit Ticketing
Global Mass Transit, in collaboration with HID, collected inputs from more than 100 transit ticketing professionals across the world. The goal of the survey was to understand the efficiency, user-friendliness, and technological advancements of fare collection systems used in public transport systems as well as what PTAs/PTOs demand to drive improved ridership and efficiency.
From the data collected, HID has launched the ‘State of Mass Transit Ticketing Hardware Report 2025’. This report examines the current state of ticketing and fare collection hardware, offering insights into trends, challenges and future strategies for transit agencies.
In this report, you’ll discover:
- Why 43% of agencies plan to implement open-loop EMV systems within the next five years
- How mobile ticketing and contactless payment systems are transforming transit operations
- The biggest challenges — including funding and legacy integration — agencies face when upgrading systems
- Key features agencies are prioritizing to future-proof their ticketing hardware
