This report summarises results of a study that was elaborated to support the joint project of UITP and ETF that started in February 2019. The findings provided in this report are based on desk research and the evaluation of a broad range of information on the digital transformation of urban public transport and the role of social dialogue in this context. Digitalisation is a major trend in business and everyday life. It refers to the adoption or increase in use of digital or computer technology by a company, industry or country. It is the use of digital technologies to improve processes, lower costs and gain productivity (e.g. operation and maintenance) and to establish new business models providing new revenue, and value-producing opportunities; it is the process of moving to a digital business.

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